Job Specification

The job you will be doing;

• Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.
• Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.
• Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.
• Aid in the development and continual improvement of order processing and data input within the IT system.
• Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.
• Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.
• Manage any customer enquiries whether it is related to delivery, invoices or general queries.
• Check customer call-off a week in advance and highlight any issues to planning.
• Review customer forecasts and send report to planners.
• The role is working Monday to Friday 8:30am – 4:30pm

About you;

• Excellent communicator and organisational skills
• Must come from a Manufacturing background within Customer Services
• Able to demonstrate strong customer focus.
• Friendly and personable, able to communicate well with a broad clientele.
• Good attention to detail, accuracy critical element of role
• Proactive approach to work
• Ability to work on own initiative and part of a team.
• Excellent IT Skills (Word/Excel/Internet)