Job Specification

The Job You’ll be Doing

• Providing professional and efficient customer sales and service in all duties
• Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements 
• First contact resolution of customers and clients queries, requests, orders and complaints
• Proactively contact existing and potential customers with the aim of up-selling products
• Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

About You

• Previous contact centre experience is ideal
• Good proficiency and navigation skills around a pc, excellent keyboard skills
• Good telephone manner with a clear speaking voice
• Good communication skills and the ability to build rapport with the customer
• Ability to work well in a team
• Flexible to work at all times in the contact centre, including evenings and weekends