Job Specification

The Role

• Process mail, answer and deal with telephone/personal enquiries and correspondence on behalf of the Operations Manager.
• Maintain manager diary and schedule appointments as requested.
• Manage efficient information storage and retrieval systems, both manual and computerised.
• Research, prepare and supply information as required including statistics, tracking information and producing reports.
• Co-ordinate meetings including arranging venues, sending invitations, organising agendas, taking minutes and following up associated action points.
• Administer PLO Panels, including setting agenda’s, collating paperwork, distributing outcomes, filing and maintaining appropriate tracking systems.
• Work with Operations Manager to develop systems and processes to ensure best practice with regards to PLO procedures.
• Provide administrative support to grievance and disciplinary investigations.
• Prepare complex documents using a variety of formats including Microsoft Word, Excel and Powerpoint.
• Complete other duties relevant to the grade as appropriate.

The Person

• NVQ Level 3 qualification or equivalent in relevant subject is essential

• 5 GCSE’s (Grades A-C) or equivalent
• Experience minute taking
• Proven experience in taking ownership and delivering results
• Experience in promoting a positive culture whilst working within a team
• Able to manage major change effectively
• Experience working  independently with minimum supervision
• Experience with ICT packages

The Benefits

• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided