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IT Service Desk Analyst

J11622

South Shields

£12.00 Per hour

30-04-2021

Temporary – Full Time

30-05-2021

IT Support Technician

-

Company Description

MTrec Commercials large public sector client are now actively recruiting an IT Service Desk Analyst. They are currently located on public transport routes and have excellent links to all main roads for ease of access. If you are an experienced IT expert, apply now to find our more!

Job Specification

The Role:

  • Endeavour to resolve technical problems quickly and effectively.
  • Provide advice and guidance in the use of standard computer applications.
  • Keep accurate and comprehensive records of all calls received in the computer management system.
  • Create and update computer user accounts.
  • Issue computer consumables.
  • Maintain telephone directory accounts.
  • Maintain hardware and software inventory records.
  • Process invoices on behalf of the Service.
  • Undertake other general administrative duties.
  • Create and update computer user accounts.
  • Issue computer consumables.
  • Maintain telephone directory accounts.
  • Maintain hardware and software inventory records.
  • Process invoices on behalf of the Service.
  • Undertake other general administrative duties.

The Person

  • Excellent knowledge of Microsoft Windows and Microsoft Office products
  • Excellent verbal and written communication skills
  • Good diagnostic capabilities
  • Good administrative skills
  • Good typing skills
  • Basic understanding of PC and client devices
  • Knowledge of Microsoft Active Directory Services
  • Knowledge of CITRIX thin-client technologies
  • Knowledge of office 2010/2016/Office365
  • Knowledge of Microsoft Exchange 2010/2016
  • Knowledge of Windows Windows 7 / Windows 8.1 / Windows 10 Operating Systems.
  • Experience of using Windows remote control tools
  • A degree in an ICT subject
  • One or more Microsoft qualification e.g. MCP
  • A recognised customer services qualification e.g. ICS
  • ITIL 3 foundation in Service Management

The Benefits:

  • Gain experience within a large public sector organisation
  • Competitive salary
  • Immediate start dates
  • Full time hours

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