Job Specification

The Role:

• Endeavour to resolve technical problems quickly and effectively.
• Provide advice and guidance in the use of standard computer applications.
• Keep accurate and comprehensive records of all calls received in the computer management system.
• Create and update computer user accounts.
• Issue computer consumables.
• Maintain telephone directory accounts.
• Maintain hardware and software inventory records.
• Process invoices on behalf of the Service.
• Undertake other general administrative duties.
• Create and update computer user accounts.
• Issue computer consumables.
• Maintain telephone directory accounts.
• Maintain hardware and software inventory records.
• Process invoices on behalf of the Service.
• Undertake other general administrative duties.

The Person

• Excellent knowledge of Microsoft Windows and Microsoft Office products
• Excellent verbal and written communication skills
• Good diagnostic capabilities
• Good administrative skills
• Good typing skills
• Basic understanding of PC and client devices
• Knowledge of Microsoft Active Directory Services
• Knowledge of CITRIX thin-client technologies
• Knowledge of office 2010/2016/Office365
• Knowledge of Microsoft Exchange 2010/2016
• Knowledge of Windows Windows 7 / Windows 8.1 / Windows 10 Operating Systems.
• Experience of using Windows remote control tools
• A degree in an ICT subject
• One or more Microsoft qualification e.g. MCP
• A recognised customer services qualification e.g. ICS
• ITIL 3 foundation in Service Management

The Benefits:

• Gain experience within a large public sector organisation
• Competitive salary
• Immediate start dates
• Full time hours