Welcome to MTrec Commercial My MTrec About Job Vacancies News Contact Us

My MTrec

Forgotten your log in details?

Manage your career / recruitment with your own secure online account area.

To support you we have created an easy to use and transparent account area you are able to control.

Part Time Customer Service Advisor

J11791

Washington

£9.18ph

21-08-2021

-

-

21-07-2021

Temporary to Permanent

Company Description

Our client is an established and successful company based in Washington. They are currently looking for Customer Service Advisors to join their team on a temporary basis. If you are interested and meet the person specification of the job role, please apply below. This is initially a temporary role for 8 weeks and could be extended. Working hours are Saturday and Sunday 7am-3:30pm / 10am-6:30pm / 1:30pm-10pm, this will be on shift rotation weekly. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.

Job Specification

The Role

  • Support customers on the phone, email and online chat with a wide variety of queries
  • Complaint handling
  • Handling customer queries and resolving issues
  • Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
  • You will be expected to take the initiative and rise to different challenges each day
  • Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
  • Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
  • Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

The Person

  • Candidates must be able to work Saturday and Sunday 7am-3:30pm / 10am-6:30pm / 1:30pm-10pm on weekly shift rotation
  • Experience within customer service or call centre environment
  • Candidates must be resilient as the role will consist of complaint handling
  • Must be IT Literate
  • Able to demonstrate dealing with customers over the phone
  • Able to deal with pressure and demonstrate examples
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • Ability to handle a variety of customer issues and bring them through to prompt resolution

The Benefits

  • Immediate start
  • Onsite parking
  • Accessible by public transport
  • Friendly working team