Part Time Customer Service Advisor
J11791
Washington
£9.18ph
21-08-2021
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21-07-2021
Temporary to Permanent
Company Description
Our client is an established and successful company based in Washington. They are currently looking for Customer Service Advisors to join their team on a temporary basis. If you are interested and meet the person specification of the job role, please apply below. This is initially a temporary role for 8 weeks and could be extended. Working hours are Saturday and Sunday 7am-3:30pm / 10am-6:30pm / 1:30pm-10pm, this will be on shift rotation weekly. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.
Job Specification
The Role
- Support customers on the phone, email and online chat with a wide variety of queries
- Complaint handling
- Handling customer queries and resolving issues
- Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
- You will be expected to take the initiative and rise to different challenges each day
- Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
- Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
- Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones
The Person
- Candidates must be able to work Saturday and Sunday 7am-3:30pm / 10am-6:30pm / 1:30pm-10pm on weekly shift rotation
- Experience within customer service or call centre environment
- Candidates must be resilient as the role will consist of complaint handling
- Must be IT Literate
- Able to demonstrate dealing with customers over the phone
- Able to deal with pressure and demonstrate examples
- High attention to detail
- Strong time management and organisational skills
- A pro-active attitude with a self-starter attitude
- Ability to handle a variety of customer issues and bring them through to prompt resolution
The Benefits
- Immediate start
- Onsite parking
- Accessible by public transport
- Friendly working team