Job Specification

The Role

• Process and manage customer orders from receipt through to delivery
• Proactively identify, overcome, or escalate any issues that may affect customer satisfaction
• Positive and effective communication with internal and external customers
• Manage customer stock holding in line with agreements
• Obtain and maintain customer forecasts
• Prompt resolution of invoice queries
• Support colleagues in the CS team as required Maintain customer profiles to the agreed standard
• Follow, review and improve upon department SOP’s
• High standard of product knowledge, materials, and their functionality
• Ensure the needs of the customer and wider business are fully met by fully supporting the Sales department in meeting demand and resolving customer queries.

The Person

• Strong administration skills are essential
• Ideally a background working in a manufacturing environment
• Excellent communication skills
• Experience using and interrogating ERP Systems
• Knowledge of MFGPro
• Skills in managing internal customers
• Experience working with blue chip organisations
• Good telephone manner
• Able to multi-task

Benefits

• Working for a prestigious company
• Continuous training and development
• Immediate start