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Customer Service Administrator (Twilight Shift)

J11856

Gateshead

£9.74 per hour

04-08-2021

Temporary – Full Time

24-12-2021

Customer Service Advisor

Call Centre and Customer Services

Company Description

Our client is a leading customer solutions provider, with a state-of-the-art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint an Administrator to work Twilight Shift 4pm – 12am Monday - Friday, on a temporary basis. You will be working in a friendly, supportive and energetic environment. If you are looking for an immediate response please apply

Job Specification

 

The Role 

  • Addressing customers' enquiries via internet and e-mail
  • Providing quality advice and information to customers and updating records
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Maintaining records and databases
  • Using internal systems to assess and process or reject claims made by customers
  • General administration and office duties e.g. filing, photocopying 

The Person

  • Previous Administration or office experience.
  • Excellent verbal and written communication skills.
  • IT literate with a sound knowledge of databases.
  • To be proactive and work on your own initiative.
  • Be a good team player and committed to their work.
  • Able to work Monday – Friday 4pm – 12am 

Benefits

  • Working for a blue-chip company with a great team-based culture.
  • Continuous training and development provided.
  • The role is only working Monday to Friday

 

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