Job Specification

The Benefits

• A permanent contract from Day one.
• Work from Home – UK wide.
• All IT equipment provided.
• Working for a blue-chip client.
• Superb team culture
• Excellent training programme
• Newcastle based offices
• Friendly working team structure and management

The Role

• Support customers on the phone and email.
• Listen to customers in a calm and professional manner, understand their issues and problems and provide the right solutions until they are happy.
• You will be expected to take the initiative and rise to different challenges each day.
• Where necessary provide support and guidance to customers to help them during the call.
• Work in a fast paced, customer focused environment constantly striving to ensure you are providing the best service possible.
• Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones.

The Person

• Experience within customer services, this could be from retail, hospitality, inbound customer service positions, we are looking for the right transferable skills.
• A key requirement is a strong CV with longevity in job roles.
• You must be IT iterate and be able to provide a customer service response via emails
• Key qualities to possess for the role are a positive, friendly and customer orientated attitude
• Able to demonstrate dealing with customers, over the phone and via e-mail
• Able to deal with pressure and demonstrate examples
• High attention to detail
• Strong time management and organisational skills
• A pro-active attitude with a self-starter attitude
• Ability to handle a variety of customer issues and bring them through to prompt resolution
• Able to start a new role immediately.