Job Specification

Rewards and Benefits on offer;

• Immediate start date
• Onsite parking
• Easily accessible by public transport
• Friendly working team environment

The job you’ll do;

• Support customers on the phone, email and online chat with a wide variety of queries
• Complaint handling
• Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
• You will be expected to take the initiative and rise to different challenges each day
• Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
• Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
• Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

About you;

• Experience within customer service or call centre environment
• You will be working with inbound calls, emails and live chat, so you must have excellent keyboard skills and be able to work on multiple systems.
• Must be IT Literate
• Able to demonstrate dealing with customers over the phone
• Able to deal with pressure and demonstrate examples
• High attention to detail
• Strong time management and organisational skills
• A pro-active attitude with a self-starter attitude
• Ability to handle a variety of customer issues and bring them through to prompt resolution

Shift patterns/Working hours;

• Monday – Friday , 08:00 – 20:00 (only 8-hour days), and 09:00- 18:00 Saturday/Sunday; though you will work 5 day out of 7 on a rota basis.  

Hourly pay rates on offer;

• £9.18 per hour.