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Customer Service Representative – Famous Consumer Brand

Customer Service Representative – Famous Consumer




Temporary – Full Time


Customer Service Advisor


Company Description

Our client is an established and successful company based in Gateshead/Washington. They are currently looking for Customer Service Advisors to join their team on a temporary basis. If you are interested and meet the person specification of the job role, please apply below. The working hours are Monday-Friday 08:00 - 20:00 and Saturday/Sunday – 09:00 – 18:00, (only 8-hour days) working 5 days out of 7, on a rota basis. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.

Job Specification


Rewards and Benefits on offer;

  • Immediate start date
  • Onsite parking
  • Easily accessible by public transport
  • Friendly working team environment

The job you’ll do;

  • Support customers on the phone, email and online chat with a wide variety of queries
  • Complaint handling
  • Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
  • You will be expected to take the initiative and rise to different challenges each day
  • Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
  • Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
  • Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

About you;

  • Experience within customer service or call centre environment
  • You will be working with inbound calls, emails and live chat, so you must have excellent keyboard skills and be able to work on multiple systems.
  • Must be IT Literate
  • Able to demonstrate dealing with customers over the phone
  • Able to deal with pressure and demonstrate examples
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • Ability to handle a variety of customer issues and bring them through to prompt resolution

Shift patterns/Working hours;

  • Monday – Friday , 08:00 – 20:00 (only 8-hour days), and 09:00- 18:00 Saturday/Sunday; though you will work 5 day out of 7 on a rota basis.  

Hourly pay rates on offer;

  • £9.18 per hour.  


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