Job Specification

The Company you will be working for;

If you are interested and meet the person specification of the job role, please apply below. The working hours are Monday - Friday – 09:00 - 17:30. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. There could also be opportunities to work from home, upon successful completion of the 2-week onsite training programme. You must own a business compatible PC or Laptop and you must also be available to start a new role 1/11/21. 

Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.

Rewards and Benefits on offer; 

• Immediate start date
• Great working hours.
• Email Service Only.
• Opportunities to work from home.
• Onsite parking
• Easily accessible by public transport
• Friendly working team environment 

The job you’ll do;

• Support customers on email and online chat with a wide variety of queries
• Complaint handling
• You will be expected to take the initiative and rise to different challenges each day
• Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
• Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
• Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones 

About you;

• Experience within customer service or call centre environment
• You will be working with emails and live chat, so you must have excellent keyboard skills and be able to work on multiple systems.
• Must be IT Literate
• Able to deal with pressure and demonstrate examples
• High attention to detail
• Strong time management and organisational skills
• A pro-active attitude with a self-starter attitude
• Ability to handle a variety of customer issues and bring them through to prompt resolution

Shift patterns/Working hours; 

• Monday – Friday – 09:00- 17:30.   

Hourly pay rates on offer; 

• £9.18 per hour.