Welcome to MTrec Commercial My MTrec About Job Vacancies News Contact Us Recruitment

My MTrec

Manage your career / recruitment with your own secure online account area.

To support you we have created an easy to use and transparent account area you are able to control.

Manage your career with your own on-line account area
Register your interest in any upcoming MTrec Jobs

Email Customer Service Representative – No Weekends!





Temporary – Full Time


Customer Service Advisor

Call Centre and Customer Services

Company Description

Our client is an established and successful company based in Gateshead/Washington. They are currently looking for Customer Service Representatives to join their team on a temporary basis. 

Job Specification

The Company you will be working for;

If you are interested and meet the person specification of the job role, please apply below. The working hours are Monday - Friday – 09:00 - 17:30. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. There could also be opportunities to work from home, upon successful completion of the 2-week onsite training programme. You must own a business compatible PC or Laptop and you must also be available to start a new role 1/11/21. 

Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.

Rewards and Benefits on offer; 

  • Immediate start date
  • Great working hours.
  • Email Service Only.
  • Opportunities to work from home.
  • Onsite parking
  • Easily accessible by public transport
  • Friendly working team environment 

The job you’ll do;

  • Support customers on email and online chat with a wide variety of queries
  • Complaint handling
  • You will be expected to take the initiative and rise to different challenges each day
  • Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
  • Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
  • Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones 

About you;

  • Experience within customer service or call centre environment
  • You will be working with emails and live chat, so you must have excellent keyboard skills and be able to work on multiple systems.
  • Must be IT Literate
  • Able to deal with pressure and demonstrate examples
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • Ability to handle a variety of customer issues and bring them through to prompt resolution

Shift patterns/Working hours; 

  • Monday – Friday – 09:00- 17:30.   

Hourly pay rates on offer; 

  • £9.18 per hour.  

MTrec Newsletter