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Repairs Administrator

J11990

Northumberland

Negotiable

26-10-2021

Permanent

26-11-2021

Administrator

-

Company Description

Our client is a specialist Engineering company to help maintain their high-quality standards they are no looking for a Repairs Administrator.

Job Specification

The Role

  • To co-ordinate all elements of the repair process, including receipt of goods, supply of accurate quotations, dispatch of completed repairs and invoicing for work carried out.
  • The Repairs Administrator will be expected to develop good working relationships with a wide range of customers, and work to provide a service level that meets the customer’s expectations and ensure achievement of the department/company goals and targets.
  • This role is based within the repairs workshop and will require physical manual lifting of packages containing goods when received and dispatched.
  • Create suitable service orders within SAP for all receipts into the workshop.
  • Physical processing of customer equipment.
  • Generation of customer service order acknowledgments.
  • Preparation and supply of customer quotation within SAP.
  • Creation of customer invoice within SAP.
  • Creation of dispatch documentation within SAP.
  • Creation of 3rd party repair requisitions within SAP.
  • Ensure accuracy of repair documentation.
  • Chasing of outstanding customer orders within specified targets.
  • Monitor and maintain customer details.
  • Take direction from Lead Administrator to ensure departmental targets are achieved.
  • Provide first line technical advice for customers regarding repairs.
  • Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner.

The Person

  • Customer communication is essential to the role.
  • SAP or similar ERP experience is essential.
  • GCSE Level or equivalent is desirable in Maths and English subjects.
  • Strong administration and coordination skills.
  • Experience in a range of customer administration activities.
  • Strong IT skills (Outlook, Microsoft Excel and Word).
  • Ability to prioritise workload to ensure customer expectations are achieved.
  • Data input accuracy is essential.

The Benefits

  • You will be working for a well-established growing employer.
  • An excellent salary.
  • A company experiencing continued growth, expansion and investment.
  • The company are fully compliant with the latest health and safety requirements for current safe working practices.

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