Welcome to MTrec Commercial My MTrec About Job Vacancies News Contact Us Recruitment

My MTrec

Manage your career / recruitment with your own secure online account area.

To support you we have created an easy to use and transparent account area you are able to control.

Manage your career with your own on-line account area
Register your interest in any upcoming MTrec Jobs

Customer Service Advisor – No Weekends !



£9.23 per hour


Temporary – Full Time


Customer Service Advisor


Company Description

Our client is a leading customer solutions provider, with a state-of-the-art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint a Customer Service Advisor to work Twilight Shift (16:00 – 12:00) - Monday - Friday, on a temporary basis. You will be working in a friendly, supportive and energetic environment. If you are looking for an immediate response, please apply.

Job Specification

The Role

  • Addressing customers' enquiries via calls, internet and e-mail
  • Providing quality advice and information to customers and updating records
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Maintaining records and databases
  • Using internal systems to assess and process or reject claims made by customers
  • General administration and office duties e.g. filing, photocopying 

The Person

  • Previous Administration or office experience.
  • Excellent verbal and written communication skills.
  • IT literate with a sound knowledge of databases.
  • To be proactive and work on your own initiative.
  • Be a good team player and committed to their work.
  • Able to work Monday – Friday – Twilight Shift Only – 16:00-12:00.
  • You must have your own laptop/computer – if home working is required.

The Benefits

  • Working for a blue-chip company with a great team-based culture.
  • Great pay rate - £9.74 per hour.
  • Continuous training and development provided.
  • The role is only working Monday to Friday
  • Only working 16:00 – 12:00 , no weekends.

MTrec Newsletter