Job Specification

The Company

Due to growth and expansion for 2021 and into 2022 they are now looking to recruit a team of permanent Customer Service Representative as soon as possible. If you have a background in any form of customer services and you are able to provide a great customer experience and available to start a new role immediately, please apply for an immediate response.

You must be IT literate, experienced in dealing with customers in a calm and professional manner and be able to also respond to customer service calls and emails. You will also be able to display an enthusiastic and friendly attitude and where necessary provide customers with support and guidance, to help them during the call.

You will be joining a truly expanding and dynamic company, a superb team-based culture and huge opportunities to progress and advance your career. You MUST live local to Newcastle and be able to work on site. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Please apply for an immediate response. If you are successful, following a screening process, you will be asked to start in early January. You can be in a fantastic permanent job extremely quickly.

The Excellent Benefits Include;

•                      An immediate permanent job offer, with opportunities to build a long-term secure career.

•                      A very competitive salary on offer, starting at £20,500 with the potential increase to £22,500 after 20 weeks of full competency!

•                      Incredibly modern state of the art city centre offices. The company have industry leading and high-level safe working practices in-place, including desk screens, temperature checks, frequent deep cleans, constant monitoring, masks for non-desk-based activity.

•                      They truly provide a superb team culture

•                      An excellent training programme, to ensure you are ready before live calls.

•                      Great transport links to the office.

•                      Friendly working team structure and management.

•                      A range of further great company benefits.

•                      A start date in January, you can be offered a permanent job role in the New Year!

The Role

•                      Support a range of customers with inbound calls, focusing on the quality and relationship with your customer.

•                      Listen to customers in a calm and professional manner, understand their issues and problems and provide the right solutions until they are happy.

•                      Provide an empathetic, caring, friendly and helpful approach to all of your calls.

•                      Working in a highly professional, customer focused environment constantly striving to ensure you are providing the best service possible.

•                      Take time to build rapport with your customers.

•                      Provide your customers with the very best solutions possible.

•                      The role is working Monday to Friday 8:30am to 7pm and Saturday is 8:30am to 5:30pm, though 8 hours shifts. There is no Sunday working at the moment however, this may change in the future, so you must be flexible!

The Person

•                      Must have experience in any of these customer service settings i.e. office-based customer services, admin, hospitality – bars, restaurant, café, fast food, etc, retail, leisure, travel etc.

•                      A key requirement is a strong CV with longevity/tenure in job roles.

•                      You must be IT iterate and be able to provide a customer service response via emails

•                      Key qualities to possess for the role are a positive, friendly, empathetic and customer orientated attitude

•                      Able to demonstrate dealing with customers, over the phone and via e-mail

•                      You must have strong listening skills.

•                      High attention to detail

•                      Strong time management and organisational skills

•                      Ability to handle a variety of customer issues and find the right solutions for your customer.

•                      Able to start a new role in January.