Job Specification

Your New Career Opportunity;

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. 

If you have a background in customer services and you are able to provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be working with a range of customers who are looking for advice, guidance and information.

You will be joining a truly expanding and dynamic company, a superb team-based culture and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. 

Rewards and Benefits On Offer; 

• The roles are home based, following a superb 8-week training period. There will also be days in the office, to provide the best of both worlds.
• All IT Equipment is provided by the company, you just need a suitable home working environment.
• There is potential for your basic salary to increase to £21,000 after 12 months.
• An annual award based on company performance (10% on target)
• An extra 4% of your salary to spend on flexible benefits each year
• A company pension scheme and 22 days holidays (plus bank holidays).
• You’ll work 35 hours per week between 8am and 8pm Monday to Sunday. Your shifts may vary week on week, we’ll ensure you know your shift pattern at least 4 weeks in advance. You’ll also be required to work 4 weekend shifts out of every 8.
• A permanent contract from day one.
• You will be working in an incredible office environment.
• Superb team culture – everyone is very friendly, warm and welcoming.
• An Excellent training programme for the first 8 weeks.
• Sunderland based offices.
• 4 weeks’ notice on the shift rota, to plan your life outside of work.
• A truly positive and inspirational place to work.

Your New Role;

• Support customers on the phone and email.
• Provide the latest advice, updates and information to your customers.
• Resolve any queries.
• Build relationships with your clients.
• Supporting clients with any other requirements. 

About You;

• Experience within a customer service type position – this could be from an office environment, retail, hospitality, contact centre, customer service operation.
• An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
• Confident telephone manner and to be able to present to your customers in a clear and concise manner.
• Strong spoken and written communication skills.
• You must be IT iterate and be able to provide a customer service response via email.
• Key qualities to possess for the role are a positive, friendly and customer orientated attitude
• High attention to detail
• Strong time management and organisational skills
• A pro-active attitude with a self-starter attitude
• You will be looking for a long-term career move.