Back To ListingCustomer Service Specialist – Only 9:00am-5:00pm
J11859
Newcastle
£9.24 per hour
25-02-2022
Customer Service Advisor
Call Centre and Customer Services
25-01-2022
Temporary – Full Time
Company Description
Our client is a leading customer solutions provider, with a state-of-the-art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint a Customer Care Specialist to work day shift 09:00 – 17:00 Monday - Friday, on a temporary basis. You will be working in a friendly, supportive and energetic environment. If you are looking for an immediate response, please apply.
Job Specification
The Benefits
- Working for a blue-chip company with a great team-based culture.
- Continuous training and development provided.
- The role is only working Monday to Friday
- Only working 09:00 – 17:00, no weekends.
The Role
- Addressing customers' enquiries via calls, internet and e-mail
- Providing quality advice and information to customers and updating records
- Resolving queries and keeping customers updated on the status of their enquiry
- Maintaining records and databases
- Using internal systems to assess and process or reject claims made by customers
- General administration and office duties e.g. filing, photocopying
The Person
- Previous Administration or office experience.
- Excellent verbal and written communication skills.
- IT literate with a sound knowledge of databases.
- To be proactive and work on your own initiative.
- Be a good team player and committed to their work.
- Able to work Monday – Friday 9am – 5pm
- You must have your own laptop/computer – if home working is required.