Job Specification

The Role you will be doing:

• Support the Sales Office Supervisor
• Provide Admin Support the field sales personnel
• Respond to customer enquires via phone and email
• Actively monitor and action sales related mail inboxes
• Update customers daily on order progress
• Actively liaise with other departments where necessary to ensure prompt responses to customers
• Demonstrate a high level of customer service

About you:

• Driven and focused to work on own initiative
• Minimum of one year’s internal sales office role
• Must have a strong Customer service ethic
• Demonstrate a high level of customer service
• Be able to communicate effectively with both written and oral methods such as emails, phone calls etc
• Be flexible to both business and industry changes
• Well organised and able to prioritise and multitask
• Self-motivated and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management and project management skills.
• Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business
• The confidence and presentation skills to advise all staff and senior management on operational issues.
• Computer literate with the ability to use Microsoft Office suite of applications, Word and intermediate Excel skills, specifically, spreadsheet capability.
• Able to exert discretion.
• Able to analyse complex situations and give balanced well considered decisions.

Rewards and Benefits on offer;

• Immediate start date
• Permanent contract
• Easily accessible by public transport
• Superb company culture
• Varied and interesting role
• Friendly working team environment
• Monday-Friday only – no weekends