Job Specification

The Role you will be doing:

• Respond to internal and external enquiries via email and telephone
• Respond to delivery requests and stock availability from web/email/telephone enquiries
• Quote preparation and keep log of quotes raised ensuring quotations have received approvals
• Update prices for customer accounts
• Manage customer accounts
• Order entry
• Check price
• Check stock levels
• Follow orders through to be shipped
• Perform general administration tasks, including filing and keeping spreadsheets updated
• Run reports to measure delivery performance / other measurables to support account management team
• Maintain customer database and record interactions
• Arrange for goods to be returned using the MRA system.
• Raise any credits where appropriate and approved
• Take on project work as needed to continually improve customer experience
• Engage and take on projects required for business in response to regulatory / sales needs
• Work closely with sales administration / operations and sales team to deliver high level of customer satisfaction

About you;

• Customer Focus
• Detail oriented
• Ability to communicate well with customers and internal staff at all levels
• Ability to handle own workload and prioritise to achieve all required objectives within expected timelines
• High level of business acumen
• Strong communication skills
• Experience of UK preferably within a scientific/ healthcare setting

Shift patterns/Working hours;

• Monday – Friday
• 9-5

Hourly pay rates on offer;

• Salary dependant on experience