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Customer Service Administrator



£20,000 – 22,000


Permanent – Full Time




Company Description

MTrec Commercial is proudly representing our award-winning client based in the Washington area. They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their excellent customer service team.

If you have a background in customer services and you are able to provide a great customer experience, please apply for an immediate response.

Job Specification

Your New Role;

  • Deliver excellent customer service per sector, constantly striving to maximise customer experience.
  • Processing and administering customer orders received per customer.
  • Liaise with planning & operations to deliver customer orders in line with SLA’s.
  • Administer an accurate database of customers using CRM system.
  • Administer customer pricing agreements & validity periods per sector.
  • Process customer complaints per sector.
  • Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently.
  • Utilise the necessary resources and tools to deliver excellent customer service.
  • Provision of data to determine customer service outputs.
  • Assist with customer service projects and initiatives.
  • Daily reporting on customer order book.
  • Reviewing and updating agreed product lead times with internal stakeholders.
  • Attend daily order book review meetings.
  • Creating new part numbers and reviewing on a weekly basis to ensure timely progression.

About You;

  • Customer service experience is essential.
  • The company are looking for the right candidate from any office based, customer service background
  • Professional communication abilities, both written and spoken.
  • Knowledge of customer service principles and practices.
  • Proficiency in MS Office applications, in particular Excel.
  • Excellent communication skills.
  • Attention to detail/accuracy of work.
  • Ability to work quickly and accurately under pressure.
  • Self-motivated.
  • Ability to form good and productive relationships with customers & colleagues
  • Excellent telephone manner.
  • Desire and ability to follow up on, and close open issues.
  • Ability to work to deadlines, which can often be challenging.

Rewards and Benefits on Offer;

  • A permanent job role with a highly reputable and secure employer.
  • Working in an award-winning team.
  • A highly competitive salary on offer.
  • An Immediate start date for the right person.
  • On-site parking.
  • A diverse and highly interesting customer service role.


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