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Customer Service Administrator

J12849

Chester le Street

£20,000 – £25,000

23-05-2022

Temporary – Full Time

23-06-2022

Administrator

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Company Description

Our client is an established and successful company based in Chester le Street. They are currently looking for an Customer Service Administrator to join their team on a Temporary basis. If you are interested and meet the person specification of the job role, please apply below.

 

Job Specification

Rewards and Benefits on offer;

  • Immediate start date
  • Onsite Parking
  • Progression Opportunities
  • Friendly working team

The Role you will be doing;

  • Process and manage customer orders from receipt through to delivery
  • Resolving customer enquiries
  • Proactively identify, overcome, or escalate any issues that may affect customer satisfaction
  • Positive and effective communication with internal and external customers
  • Manage customer stock holding in line with agreements
  • Obtain and maintain customer forecasts
  • Prompt resolution of invoice queries
  • Support colleagues in the CS team as required
  • Maintain customer profiles to the agreed standard
  • Follow, review and improve upon department SOP’s
  • High standard of product knowledge, materials, and their functionality

About you;

  • Good organizational skills and attention to detail.
  • Proven experience in a customer facing role
  • Excellent communications skills
  • Competent in Microsoft Office packages
  • Experience in using and interrogating ERP systems

Shift patterns/Working hours;

  • Monday - Friday 08:30 – 5:00pm

Hourly pay rates on offer;

  • £20,000 – £25,000

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