Company Description

Our client is an established and successful company based in Chester le Street. They are currently looking for an Customer Service Administrator to join their team on a Temporary basis. If you are interested and meet the person specification of the job role, please apply below.

Job Specification

Rewards and Benefits on offer;

• Immediate start date
• Onsite Parking
• Progression Opportunities
• Friendly working team

The Role you will be doing;

• Process and manage customer orders from receipt through to delivery
• Resolving customer enquiries
• Proactively identify, overcome, or escalate any issues that may affect customer satisfaction
• Positive and effective communication with internal and external customers
• Manage customer stock holding in line with agreements
• Obtain and maintain customer forecasts
• Prompt resolution of invoice queries
• Support colleagues in the CS team as required
• Maintain customer profiles to the agreed standard
• Follow, review and improve upon department SOP’s
• High standard of product knowledge, materials, and their functionality

About you;

• Good organizational skills and attention to detail.
• Proven experience in a customer facing role
• Excellent communications skills
• Competent in Microsoft Office packages
• Experience in using and interrogating ERP systems

Shift patterns/Working hours;

• Monday - Friday 08:30 – 5:00pm

Hourly pay rates on offer;

• £20,000 – £25,000