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Customer Service Advisor


North Shields





Customer Service Advisor


Company Description

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.  

They are now looking to recruit a permanent Inbound Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

The calls are generally warm, friendly and enquiry based, with longer term relationships established with your customers.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Job Specification

Rewards and Benefits on Offer:

  • You will only be working Monday to Friday, and from the hours of 09:00 – 17:00 or 11:00 – 19:00 – Monday to Friday. You will also be required to work an alternative Saturday morning from 09:00 – 13:00.
  • Progressive Salary increases over 12 months to £21,125
  • A permanent contract from day one.
  • Working with a friendly customer base.
  • Superb team culture – everyone is very friendly, warm, and welcoming.
  • An excellent training programme for the first 4 weeks.
  • Newcastle based offices.
  • Car Parking facilities onsite.
  • 25 days holiday plus bank holidays
  • Cycle to work scheme
  • Metro pass season ticket loan
  • EAP – Employee Assistance Programme
  • Company Pension Scheme
  • A very secure, very well-established employer, with long term career progression.

Your New Role:

  • Support customers on the phone and email.
  • Provide support to customers.
  • Provide the latest advice, updates, and information to your customers.
  • Resolve any queries.
  • Build long-term relationships with your clients.
  • Ensure all areas of compliance are completed fully.
  • Update all systems with accurate information.

About You:

  • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open.   
  • An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
  • Confident telephone manner and to be able to present to your customers in a clear and concise manner.
  • Strong spoken and written communication skills.
  • You must be IT iterate and be able to provide a customer service response via emails where required.
  • Key qualities to possess for the role are a positive, friendly and customer orientated attitude
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • You will be looking for a long-term career move

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