Job Specification

The Role you will be doing:

• Answering inbound calls
• Allocating service jobs using service software platform
• Allocation and response of Service Engineers
• Provide exemplary support to our many Customers enquiries via telephone and email
• Allocate service jobs through our service software platform (Sales Force)
• Coordinate the works schedule with our Service Engineers Team whilst building and maintaining strong relationship with them
• Comply with our Service Level Agreement principles at all the time
• Monitor and maintain the work schedule, liaise with Service Engineers to ensure clear and transparent communication during the booking process
• Input/process sales orders & invoices in the system (SAGE) ensuring smooth timely order processing, including sorting, routing and progressing orders received
• Communicate accurate information to all parties involved in the process and the end customer
• Liaise with Business Development Managers and Regional Sakes Executives and update them on customer accounts, quotations, progress, orders status, and others
• Filing and admin activities will also be involved
• Ensure compliance of H&S and housekeeping practices in the workplace
• Assisting the team with additional duties when required

About you:

• Strong written and verbal communication in English
• Customer services orientated and business minded
• Previous experience in customer services will be essential
• Excellent telephone manner and professional approach
• Ability to deal with customer and other members at all levels
• Experience with Microsoft Office (Outlook, Excel, Word)
• Thorough understanding of excel spreadsheets
• Strong knowledge of Office 365, SAGE, Salesforce, and Redzebra
• Proactive and driven, with good attention to detail 
• Be self-motivated and able to work in a demanding environment
• Team player with a desire to help others
• Ability to adjust to fast-paced environments and respond well whilst working under pressure
• Strong organisational skills, able to manage different tasks and prioritise when needed