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Customer Service Administrator





Permanent – Full Time




Company Description

Our client is an established and successful company based in Cramlington. They are currently looking for a Customer Service Administrator to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

Job Specification

The Role you will be doing:

  • Answering inbound calls
  • Allocating service jobs using service software platform
  • Allocation and response of Service Engineers
  • Provide exemplary support to our many Customers enquiries via telephone and email
  • Allocate service jobs through our service software platform (Sales Force)
  • Coordinate the works schedule with our Service Engineers Team whilst building and maintaining strong relationship with them
  • Comply with our Service Level Agreement principles at all the time
  • Monitor and maintain the work schedule, liaise with Service Engineers to ensure clear and transparent communication during the booking process
  • Input/process sales orders & invoices in the system (SAGE) ensuring smooth timely order processing, including sorting, routing and progressing orders received
  • Communicate accurate information to all parties involved in the process and the end customer
  • Liaise with Business Development Managers and Regional Sakes Executives and update them on customer accounts, quotations, progress, orders status, and others
  • Filing and admin activities will also be involved
  • Ensure compliance of H&S and housekeeping practices in the workplace
  • Assisting the team with additional duties when required

About you:

  • Strong written and verbal communication in English
  • Customer services orientated and business minded
  • Previous experience in customer services will be essential
  • Excellent telephone manner and professional approach
  • Ability to deal with customer and other members at all levels
  • Experience with Microsoft Office (Outlook, Excel, Word)
  • Thorough understanding of excel spreadsheets
  • Strong knowledge of Office 365, SAGE, Salesforce, and Redzebra
  • Proactive and driven, with good attention to detail 
  • Be self-motivated and able to work in a demanding environment
  • Team player with a desire to help others
  • Ability to adjust to fast-paced environments and respond well whilst working under pressure
  • Strong organisational skills, able to manage different tasks and prioritise when needed 

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