Job Specification

The Role

• Providing a proactive administrative service to the team.
• Assisting with accounts.
• To ensure that calendars are managed effectively and to maximum efficiency and to ensure calls are dealt with (including forwarding where appropriate).
• You may be required to process people administration tasks on behalf of managers.
• Answering external telephone calls fielding customer queries
• Use of our internal system to assist queries
• Liaising with other members of the team to escalate any specific queries
• Use of other Microsoft packages
• General office administration

The Person

• Excellent organisational skills and the ability to prioritise workload
• Good oral communication skills
• Sage line 50 experience,
• High level of literacy and numeracy
• Good IT skills and competence in the use of Microsoft Office
• Competence in researching information via the internet
• Team player, able to initiate, develop and maintain productive working relationships
• Creative approach to problem solving
• Ability to work to tight deadlines with a high level of accuracy
• Proven experience of working in a busy, high volume, customer focused environment