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Customer Service Advisor

J13087

North Shields

£24,000 Per Annum

05-08-2022

Permanent – Full Time

05-09-2022

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Company Description

The Company you will be working for:

Our client is an established and successful international employer of choice based in the north area of Newcastle. They are currently looking for a Customer Support Representative to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

Job Specification

The Company you will be working for:

Our client is an established and successful international employer of choice based in the north area of Newcastle. They are currently looking for a Customer Support Representative to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

 

Rewards and Benefits on offer;

  • Great Working Environment – a very friendly culture and team atmosphere
  • Immediate start
  • Permanent position
  • Working with an incredibly successful organisation
  • Woking Monday to Friday
  • Hybrid working available!

 

The Role you will be doing:

  • To take ownership & accountability for offering solutions that benefit our customers
  • To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.
  • To ensure excellent customer service standards are delivered at all times.
  • Demonstrating empathy by consistently seeing the customers point of view
  • Supporting & embracing change with a positive ‘can do’ approach
  • To take on board all relevant training and demonstrate a comprehensive understanding of products and services
  • To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities
  • To proactively contribute to the success of the team by sharing knowledge and ideas.
  • To take ownership and always look for areas of improvement and self-development
  • To demonstrate and deliver exceptional problem solving and trouble shooting skills
  • To proactively seek feedback from coaches and managers to look at ways of improving the customer experience
  • To adapt your communication style to suit the customer.

 

About you;

  • Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload
  • A proven ability to adapt to a fast paced and continually changing environment
  • Desire to work with a team and learn from other team members.
  • Knowledgeable of customer business needs
  • Motivated by team work and resolving tasks and issues
  • High ethics and standards
  • Good problem-solving skills
  • Thinks through consequences of actions and can present clear rationale for decision making
  • Able to negotiate effectively and handle difficult and confrontational situations
  • Ability to work towards targets and deadlines
  • Able to perform a variety of administrative tasks
  • Flexible and Enthusiastic
  • Excellent communication skills both written and oral
  • Excellent customer service skills

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