Job Specification

The Role

• General admin
• Answering calls
• Data input
• Reception work
• Providing quality advice and information and updating records 
• Maintaining records and databases
• Answering external telephone calls fielding customer queries
• Use of our internal system to assist queries
• Liaising with other members of the team to escalate any specific queries
• Use of other Microsoft packages

The Person

• Relevant administration experienc
• Excellent verbal and written communications skills and interpersonal skills
• Competent user of Microsoft Office Applications
• The ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously
• Ability to work accurately and a good eye for detail
• Able to work as an effective team member with minimum supervision
• Ability to deal with sensitive information, maintaining confidentiality
• Proactive approach to resolving problems
• Initiative and self-motivation to achieve results