Job Specification

The Role

• The processing of invoices from providers of home care, short break care, day care, travel and other miscellaneous suppliers.
• To research and confirm information and update computer systems as required
• Liaison with colleagues and professional officers, both internal and external
• The organisation and maintenance of files
• To assist in the payment of telephone bills and line rental for adult care establishments and employee telephone line rentalTo act as proxy for home care staff in the processing of mileage and subsistence claims
• To assist in debt control
• To assist in the collection of client contributions for non-residential services, setting up payment methods and monitoring systems.
• To deal with queries on financial matters associated with non-residential services/short break care via a Helpline.
• To work as part of a team and educate/train others where necessary

The Person

• 4 GCSEs (A-C passes) or equivalent, including English Language and Mathematic
• Minimum of at least one year’s experience in a financial/administrative role
• Experience of team working
• Knowledge and understanding of Word, Excel and database systems
• Computer literate
• Numerate
• Organisational skills
• Highly developed communication skills
• Able to plan, prioritise and meet deadlines
• Able to work without constant supervision, using own initiativA flexible and co-operative attitude as team working is required
• A calm and even temperament as dealing with members of the public on a customer helpline.