Job Specification

The Role

• Support the administration of the Investigating Officers within the Customer Feedback Tea
• Preparing stage 1 packs of information
• Pulling together complaint case notes, letters, forms etc.
• Diary management – including booking interviews with staff, witnesses, schools, the complainant etc. and booking room
• Typing up of the statement of complaint and sending this out for signature and return
• Sending out letters
• Keeping Investigating Officers spreadsheet up to date
• Printing documentation from liquid logic, network folders and legislation

The Person

• Dealing with members of the public
• Operating on line computer systems
• Working in an administrative support environment
• Good IT skills
• Excellent interpersonal and communication skills
• Ability to manage and prioritise own workload and ensure tasks are completed accurately and within the prescribed timescales
• Excellent administrative skills
• Self-motivated
• Innovative
• Flexible approach to work
• Positive attitude to change
• Commitment to customer service
• Able to copy in sensitive situations