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Business Support Officer



£9.32 Per Hour


Temporary – Full Time



Public Sector

Company Description

We are proudly representing our public sector client based in Sunderland for their search for a Business Support Officer. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible till March 2019.

Job Specification

The Role

  • Support the administration of the Investigating Officers within the Customer Feedback Tea
  • Preparing stage 1 packs of information
  • Pulling together complaint case notes, letters, forms etc.
  • Diary management – including booking interviews with staff, witnesses, schools, the complainant etc. and booking room
  • Typing up of the statement of complaint and sending this out for signature and return
  • Sending out letters
  • Keeping Investigating Officers spreadsheet up to date
  • Printing documentation from liquid logic, network folders and legislation

The Person

  • Dealing with members of the public
  • Operating on line computer systems
  • Working in an administrative support environment
  • Good IT skills
  • Excellent interpersonal and communication skills
  • Ability to manage and prioritise own workload and ensure tasks are completed accurately and within the prescribed timescales
  • Excellent administrative skills
  • Self-motivated
  • Innovative
  • Flexible approach to work
  • Positive attitude to change
  • Commitment to customer service
  • Able to copy in sensitive situations

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