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Customer Service Advisor – French Speaking

J9879

Gateshead

£15,597

07-02-2019

Temporary – Full Time

01-04-2019

Bi-Lingual Customer Service Advisor

Call Centre and Customer Services

Company Description

Our client is a leading customer solutions provider, with a state of the art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint a Customer Service Advisor - French Speaking, on a temporary basis. The business has many opportunities for permanent positions upon completion of the temporary period. You will be working in a friendly, supportive and energetic environment. If you are looking for an immediate response please apply.

Job Specification

The Role

  • Handling inbound calls from consumers and distributors in French
  • Addressing customers' enquiries via the telephone, internet and e-mail French
  • Providing quality advice and information to customers
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Maintaining records and databases
  • Proofreading of promotional websites

The Person

  • Excellent verbal and written communication skills
  • Must be able to speak French
  • IT literate with a sound knowledge of databases
  • To be proactive and work on your own initiative
  • Be a good team player and committed to their work

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