Job Specification

The Role

• To play a key role in undertaking the preparation, transfer (electronic and manual) and
• To provide on-site advice and problem solving skills in the preparation for and implementation of systems
• To provide telephone and help desk support
• To deliver follow up support sessions for systems users
• To recommend areas of development in order to achieve continuous improvement of service
• To attend team meetings and other meetings to discuss implementation and support with system users
• To support the accurate entry of data and maintenance of databases
• To participate in testing of systems prior to implementation
• To maintain appropriate records of Service systems, hardware and technologies
• To prepare material in relation to the implementation and maintenance of systems

The Person

• NVQ Level 3 in business administration, ICT or information related subject or equivalent in a relevant disciplin
• Use of a client Database
• Experience of using software packages
• Experience of using standard office systems including MS Excel and MS Word
• Experience in supporting users of IT systems
• Keyboard skills
• Analytical approach to problem solving
• Can use full range of communication skills in training and support capacity
• Ability to prepare, transfer and consolidate data for new systems
• Commitment to continuous professional development
• Understanding of the Data Protection Act
• Provision of IT Desktop and/or User Support
• Extraction of information from computerised databases