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Licensing Assistant



£8.90 Per Hour


Temporary – Full Time



Public Sector

Company Description

We are proudly representing our public sector client based in Durham for their search for a Systems Support Officer. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible till June 2019.

Job Specification

The Role

  • To play a key role in undertaking the preparation, transfer (electronic and manual) and
  • To provide on-site advice and problem solving skills in the preparation for and implementation of systems
  • To provide telephone and help desk support
  • To deliver follow up support sessions for systems users
  • To recommend areas of development in order to achieve continuous improvement of service
  • To attend team meetings and other meetings to discuss implementation and support with system users
  • To support the accurate entry of data and maintenance of databases
  • To participate in testing of systems prior to implementation
  • To maintain appropriate records of Service systems, hardware and technologies
  • To prepare material in relation to the implementation and maintenance of systems

The Person

  • NVQ Level 3 in business administration, ICT or information related subject or equivalent in a relevant disciplin
  • Use of a client Database
  • Experience of using software packages
  • Experience of using standard office systems including MS Excel and MS Word
  • Experience in supporting users of IT systems
  • Keyboard skills
  • Analytical approach to problem solving
  • Can use full range of communication skills in training and support capacity
  • Ability to prepare, transfer and consolidate data for new systems
  • Commitment to continuous professional development
  • Understanding of the Data Protection Act
  • Provision of IT Desktop and/or User Support
  • Extraction of information from computerised databases

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