Customer Service Centre Advisor
J10043
Newcastle
£8.95 Per Hour
13-03-2019
Customer Service Advisor
Public Sector
13-02-2019
Temporary – Full Time
Company Description
We are proudly representing our public sector client based in Longbenton for their search for a Customer Service Centre Advisor. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible.
Job Specification
The Role
- To provide an effective customer and client focussed service through provision of frontline telephone
- Outstanding quality services and customer experience through taking ownership of queries and where possible, resolving at the first point of contacThrough both inbound and outbound calls, assist with general enquiries
- Process customer requests and making appointments
- Receive and input customer information
- Update Customer Information systems and relevant documentatio
- Receive customer feedback and complaints, communicating and managing appropriately within levels of responsibility and authority and to relevant escalation points
- Undertake any further duties to support the Customer Service Centre functions as requested by your Line Manager
- Liaise with other external agencies by exception to progress service to customer
- Undertake all reasonable training activity designed to support you in your role
The Person
- Competent user of Microsoft Office applications and experience of handling and managing customer information electronically
- The ability to work under pressure and handle a variety of tasks
- The ability to work accurately with attention to detail
- The ability to work as an effective team member with minimal supervision
- Relevant experience in customer service and fulfilment duties such as taking and answering phone calls, processing payments, arranging appointments and handling complaints at first point of contact
- The ability to communicate effectively and empathetically with a diverse range of customers, including vulnerable client groups