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Customer Service Advisor – French Speaking

J10083

Gateshead

£15,597

14-03-2019

Contract

10-05-2019

Bi-Lingual Customer Service Advisor

Call Centre and Customer Services

Company Description

Our client is a leading customer solutions provider, with a state of the art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint a Bi-lingual Customer Service Advisor - French Speaking on an initial 3 month contract with the possibility of renewal/or a permanent contract. You will be working in a friendly, supportive and multicultural environment. If you are looking for an immediate response please apply.

Job Specification

The Role

  • Handling inbound calls from consumers and distributors in French and English
  • Addressing customers' enquiries via the telephone, internet and e-mail French and English
  • Providing quality advice and information to customers
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Maintaining records and databases
  • Proofreading of promotional websites

 The Person

  • Excellent verbal and written communication skills
  • Must be fluent in both written and spoken French and English
  • IT literate with a sound knowledge of databases and Microsoft Office
  • To be proactive and work on your own initiative
  • Be a good team player and committed to their work

Benefits

  •  25 days holiday pro rata, exclusive of Bank Holidays
  • Birthday day off
  • Monthly employee of the month bonus
  • Monthly buffets and weekly fruit days
  • Regular staff incentives

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