Job Specification

The Role

• Act as first point of contact for admin and other staff, visitors and delivery people, providing an efficient and friendly reception service and ensuring a high quality of customer care is delivered at all times.
• Handling any general enquiries in a professional manner
• Handling ingoing and outgoing mail
• Respond to telephone enquiries, either resolve the enquiry directly or ensure the efficient transfer of calls to appropriate personnel.
• Receiving and accepting deliveries and ensuring they are forwarded to relevant staff members and delivery notes are returned and actioned.
• Manage the daily operation for photocopiers and fax machines, ordering stock and reporting repairs as necessary.
• Participating in duties common to the efficient running of work place, to ensure a full service is maintained.

The Person

• Experience within an administrative or receptionist role
• Organisational skills
• Prioritisation skills
• High level of skill with Microsoft Office packages and databases
• Proven interpersonal skills
• Ability to use initiative
• Able to pay attention to detail
• Take a flexible attitude to work demands and customers
• Customer focussed approach
• To observe confidentiality at all times
• Be able to work effectively in a team and relate well to others.
• Experience of Microsoft Office software.