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German Speaking Representative

J10198

Durham

£8.21 - £8.55 Per Hour

18-06-2019

Bi-Lingual Customer Service Advisor

Contact Centre – Languages

02-04-2019

Temporary – Part Time

Company Description

Our client is a multicultural and multilingual marketing company that assists global organisations with their telephone-based marketing. They allow their clients to reach a wider audience by gathering intelligence and informing customers of new products and services that would be beneficial to their field of expertise. Due to growth they are looking to appoint a German Speaking Representative to join their team on a temporary basis. The company has a superb culture, which is diverse, positive, inclusive and team based. You will be provided with an excellent and on-going training and support programme, and highly flexible hours to suit your family or educational commitments.

If you are looking for a role which allows a flexible working pattern and to use your language skills, please apply for an immediate response. 

Job Specification

The Role

  • Conduct calls in order to generate high quality leads
  • Research contacts and note their requirements before communicating with the client
  • Use knowledge gained through training of product features and be able to apply this information efficiently when conducting calls
  • Understand the needs of the prospective customer
  • Record organised notes of customer interactions on company database
  • Support others in your team
  • Provide a high standard of quality and professionalism at all times

The Person

  • Able to concisely articulate complicated information in a confident and clear manner
  • Confidence when dealing with clients and the ability to handle objections
  • Must be well-organised and have exceptional attention to detail
  • Ability to work well under pressure
  • Must have a competitive driveIntent and ability to exceed given targets
  • Good team and interpersonal skills
  • Must be able to read, write and speak German