Italian Speaking Representative
J10199
Durham
£8.21 - £8.55 Per Hour
18-05-2019
Bi-Lingual Customer Service Advisor
Contact Centre – Languages
02-04-2019
Temporary – Full Time
Company Description
Our client is a multicultural and multilingual marketing company that assists global organisations with their telephone-based marketing. They allow their clients to reach a wider audience by gathering intelligence and informing customers of new products and services that would be beneficial to their field of expertise. Due to growth they are looking to appoint an Italian Speaking Representative to join their team on a temporary basis. The company has a superb culture, which is diverse, positive, inclusive and team based. You will be provided with an excellent and on-going training and support programme, and highly flexible hours to suit your family or educational commitments.
If you are looking for a role which allows a flexible working pattern and to use your language skills, please apply for an immediate response.
Job Specification
The Role
- Conduct calls in order to generate high quality leads
- Research contacts and note their requirements before communicating with the client
- Use knowledge gained through training of product features and be able to apply this information efficiently when conducting calls
- Understand the needs of the prospective customer
- Record organised notes of customer interactions on company database
- Support others in your team
- Provide a high standard of quality and professionalism at all times
The Person
- Able to concisely articulate complicated information in a confident and clear manner
- Confidence when dealing with clients and the ability to handle objections
- Must be well-organised and have exceptional attention to detail
- Ability to work well under pressure
- Must have a competitive drive
- Intent and ability to exceed given targets
- Good team and interpersonal skills
- Must be able to read, write and speak Italian fluently.