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Customer Service Administrator


Co Durham

£8.21 Per Hour


Temporary to Permanent



Public Sector

Company Description

We are proudly representing our public sector client based in Chester Le Street for their search for a Customer Service Administrator. They now have an immediate requirement to recruit for a Temporary- Permanent role. This is a full time role based on 37.75hr week.

Job Specification

The Role

  • Support customer’s dealing with queries both in person and over the phone
  • Deal with any complaints and organise remedial works
  • Use of in-house database system and Microsoft office
  • Provide the customer with continued communication
  • Handling all incoming calls, taking messages and make sure they are passed on to the relevant person
  • Creating documentation
  • Order processing
  • Data Entry
  • General house keeping
  • Have an extremely good eye for detail, making sure all paperwork has been triple checked before sending
  • Providing a proactive administrative service

The Person

  • Available to start work immediatel
  • Excellent telephone manner
  • Great attitude towards work
  • Organisational skills
  • Prioritisation skills - ability to work quickly and accurately to deadlines
  • Proven interpersonal skills
  • Ability to use initiative
  • Able to pay attention to detail
  • Take a flexible attitude to work demands and customers
  • Customer focussed approach
  • Experience of Microsoft Office software

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