Job Specification

The Role

• Support customer’s dealing with queries both in person and over the phone
• Deal with any complaints and organise remedial works
• Use of in-house database system and Microsoft office
• Provide the customer with continued communication
• Handling all incoming calls, taking messages and make sure they are passed on to the relevant person
• Creating documentation
• Order processing
• Data Entry
• General house keeping
• Have an extremely good eye for detail, making sure all paperwork has been triple checked before sending
• Providing a proactive administrative service

The Person

• Available to start work immediatel
• Excellent telephone manner
• Great attitude towards work
• Organisational skills
• Prioritisation skills - ability to work quickly and accurately to deadlines
• Proven interpersonal skills
• Ability to use initiative
• Able to pay attention to detail
• Take a flexible attitude to work demands and customers
• Customer focussed approach
• Experience of Microsoft Office software