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Customer Liaison Advisor

J10236

Newcastle

£10.54 Per Hour

10-04-2019

Temporary – Full Time

22-05-2019

-

Public Sector

Company Description

We are proudly representing our public sector client based in Killingworth for their search for a Customer Liaison Advisor. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible until July 2019.

Job Specification

The Role

  • To assist in raising the profile of Customer Service issues across the business encouraging a culture of exceeding customer expectation
  • To assist in the development, implementation and monitoring of any customer services plans as required
  • To undertake any customer related initiatives including customer surveys, visiting housing offices, customer events etc
  • To determine the appropriate action to take in respect to complaints and compensation claims
  • Undertake customer visits on completion of the works to check customer satisfaction capturing any feedback to help shape the service
  • To support all customers with emphasis on community groups and customers with special requirements
  • To be an effective member of the team
  • To support the Customer Services Teams and Operational Managers as required
  • Effective communication to ensure our customers are kept informed of when work is to commence and throughout their scheme of work
  • Arrange access to properties in accordance with agreed sequence of works
  • Undertake induction visit to assess customers’ needs and communicate those needs back to site management
  • Undertake progressive customer visits during the work to ensure customers are kept informed of progress and any changes to timescales etc
  • Maintain regular contact with customers throughout the works and keep records of all visits (including any complaints or compliments)
  • Keep all members of the team informed daily of any issues arising from customer visits

The Person

  • Experience in delivery first class customer service
  • Proficient communication skills both written and verbal
  • Experience of working under pressure in a team or as a lone worker
  • Experienced in trouble shooting and problem solving
  • Experience in using Microsoft applications (e.g. work and excel)

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