Job Specification

The Role

• Provide clerical and typing service
• Maintaining databases
• Processing information
• Answering calls and queries
• Reception duties
• Dealing with the general public over the telephone or face to face in an environment where interruptions are common place and sensitivity to callers needs are required
• To undertake typing as appropriate, including audio as required
• Using PC based work processing and spreadsheet packages
• Input and update computer records for extended periods of time when required
• Filing, photocopying, cash handling and processing financial documentation
• Provide relief cover for other members of administrative teams as appropriate

The Person

• RSA/OCR Level 2 Typing/Word Processing or equivalent qualification/experience
• Good standard of education
• Telephone and reception duties in an office environment
• Operating a PC using WP packages
• Good numeracy and literacy skills
• Good communication and listening skills
• Good organisational skills
• Ability to prioritise work and to use initiative
• Have knowledge of basic office equipment
• Ability to work within a clear policy of confidentiality
• Ability to work to deadlines
• Flexible approach to duties on or off normal base
• Ability to communicate with staff at all levels