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Inbound Customer Support Consultant



£22,000 - £25,000


Customer Service Advisor

Call Centre and Customer Services


Permanent – Full Time

Company Description

The Rewards and Benefits on offer:

  • Incredibly friendly team working environment.
  • Company Bonus Scheme.
  • Excellent training programme in place.
  • Free Parking.
  • A number of very good public transport links.
  • Great on-site facilities including staff café.
  • Frequent social events.
  • Training and Development opportunities.
  • Opportunity for working from home after probation.
  • Easily Accessible offices.
  • Immediate Start Date.
  • You will be working a variety of shift patterns and start times.
  • The opportunity to secure a permanent contract from day one!

Mtrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. 

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Job Specification

The job you will be doing:

  • Answering inbound calls from callers
  • You will be conducting information gathering and data processing activities
  • Reviewing documentation to identify further information required and allocating cases to specialists and investigators as required
  • Interviewing claimants to evaluate straightforward low-value claims
  • Receiving inbound calls and assisting callers, or those making enquiries by email or mail with requests for information, directing more complex matters to colleagues as necessary
  • Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of senior colleagues

About you:

  • Customer Service experience is essential. You may have worked in a contact centre or office-based customer service operation previously, if you have worked in retail, hospitality, leisure or travel, we would ideally be looking for some experience in a team leader or supervisory level.
  • The ability and experience to make decisions based on information presented
  • Excellent written and verbal communication abilities, listening and empathy skills
  • Comfortable with technology and the ability to use Microsoft Office
  • A passion for delivering an excellent customer experience and finding the best outcome for our customers