Job Specification

The Job you will be Doing

• Deliver an outstanding customer service by maintaining relationships with internal and external customers.
• Respond to inbound calls and initiate outbound calls/email correspondence to customers
• Process customer orders through internal record management systems.
• Manage customer expectations advising on lead times, share product knowledge and alternative available.
• Report and escalate customer queries to the Customer Service Team Leader as appropriate.
• Support other team members as and when required.
• Process orders, repeat orders, fitting adjustments, and bespoke order.
• Coordinate returns with the Warehouse and arrange replacements if required.
• Arrange orders and take card payments

About You

• Previous customer service experience is essential
• Excellent verbal and written communication skills.
• Strong organisational & prioritisation skills in a demanding environment.
• High attention to detail.
• Good IT proficiency.
• Always maintains levels of confidentiality.
• Willing to assist colleagues where necessary.
• Develops and maintains positive working relationships with others.
• High customer service ethic – is passionate about meeting customer expectations and improving service levels.
• Can do attitude.
• Takes accountability and initiate action, rather than waiting for someone else to do it.
• Approach colleagues with solutions to problems, not just the problem
• Keeps pace with change – acquires knowledge/skills as the business develops