Back To ListingCustomer Service Team Leader
J14540
North Shields
Salary Dependent on Experience
29-12-2023
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29-11-2023
Permanent – Full Time
Company Description
Rewards and Benefits on Offer
- Pension – Employee 5% and Employer 3%
- Free Parking on site
- Free Breakfast for all staff
- Death in service 3 times salary
- Employee Assistance programme
- Discount platform
- Day off for your birthday
- Free flu jabs for anyone that wishes to have them
- Cycle to work scheme
- Salary sacrifice Season ticket for the metro
- Friendly working team environment
MTrec’s New Client Opportunity
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Team Leader as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
Job Specification
The Role you will be Doing
- To assign tasks to the team and ensure they are completed in a timely manner
- Motivate and engage to drive productivity
- Encouraging consistent performance
- Perform file and telephone audits
- Manage the phone lines
- Support customers who may be complaining
- Be a point of contact for team referrals
- Perform monthly 1-2-1s with team members
- Complete and document half year and yearly appraisals
- Recruit and train new members of staff
- Follow company processes for dealing with underperformance and absences
About You
- Good communication skills.
- Ability to “take ownership” of possible problem issues
- Ability to work under pressure and with minimal supervision and referrals.
- Good Knowledge of liability issues allowing decisions to be made which are accurate and sustainable.
- Good knowledge of company policy documents and the Company’s strategy and procedures relating to it.
- Conversant with the company’s procedures in particular to their reserving and closure policy.
- Pro-active approach to “capture” third parties by phone to meet targets.
- Supervising team to achieve following KPI’s.