Back To ListingSpanish Customer Service Advisor
J10163
Gateshead
£19,957
23-06-2019
Bi-Lingual Customer Service Advisor
Contact Centre – Languages
23-05-2019
Contract
Company Description
Our client is a leading customer solutions provider, with a state-of-the-art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint a Bi-lingual Customer Service Advisor - Spanish Speaking on an initial 3-month contract with the possibility of renewal/or a permanent contract. You will be working in a friendly, supportive and multicultural environment. If you are looking for an immediate response, please apply.
Job Specification
The Role
- Handling inbound calls from consumers and distributors in Spanish and English
- Addressing customers' enquiries via the telephone, internet and e-mail Spanish and English
- Providing quality advice and information to customers
- Resolving queries and keeping customers updated on the status of their enquiry
- Maintaining records and databases
- Proofreading of promotional websites
The Person
- Excellent verbal and written communication skills
- Must be fluent in both written and spoken Spanish and English
- IT literate with a sound knowledge of databases and Microsoft Office
- To be proactive and work on your own initiative
- Be a good team player and committed to their work
- Must be able to work Mon-Fri 12am-8am nightshift
Benefits
- 25 days holiday pro rata, exclusive of Bank Holidays
- Birthday day off
- Monthly employee of the month bonus
- Monthly buffets and weekly fruit days
- Regular staff incentives