Job Specification

The Role

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Provide quality service and support in a variety of areas including, but not limited to billing, order capture, up-selling, data input, general enquires, complaint handling
• Provide a telesales function which includes, but not limited to outbound calls, up-selling, sales/marketing promotional campaigns.
• Maintain a balance between company policy and customer benefit in decision making. Handles in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Responsible for compiling and generating reports as they relate to customer service surveys.
• Liaise with management team to ensure that the best possible service is provided to all customers.
• Attend training sessions as deemed necessary by the company

The Person

• 1+ years of experience in a customer service /telesales capacity required.
• Computer knowledge with experience of Internet Explorer, Microsoft Office
• Highly developed sense of integrity and commitment to consumer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has the ability to handle customer complaints
• Strong detail orientation and communication / listening skills
• Possess a strong work ethic and team player mentality

The Benefits

• Sociable hours
• Nice working environment
• Opportunity to develop skills and to deal with different levels of staff
• Opportunity to develop a long-term career
• Onsite Parking
• Accessible location for public transport