Job Specification

The Role

• Responsible for the information flow regarding operational activities with customers.
• Provide information as required to monitor KPI’s set for the Division/function.
• Assist the ‘Repairs’ Technicians to ensure that the performance targets set for the Building/Property Help Desk function are achieved by regular monitoring and proactive management.
• Ensure customer needs are satisfied by the effective and efficient processing of work requests / information requests including proactively and co-operatively working with the Technicians and Foremen.
• Ensure all working practices and systems comply with the organisations Quality Management Systems.
• Ensure that the organisation continues to be a value for money provider of building services and strives for excellent customer relations.
• Ensure self-compliance and the compliance any allocated employees with the policies and procedures of both Durham County Council and Direct Services.
• Promote the services offered by Direct Services to both existing and potential customers as the opportunity arises.
• Responsible for integrating the working practices of areas of responsibility into the organisation as a whole by encouraging a positive teamwork approach.

The Person

• NVQ 3 in Business Administration or Customer Services.
• Experience of working at a similar level within a Construction & Repairs and Maintenance environment
• Customer Service experience
• Understanding of Construction & Repairs and Maintenance issues.
• Understanding of local government
• Understanding of service objectives, policies and strategies.
• Ability to analyse and resolve technical problems
• Ability to communicate effectively, both orally and in writing
• Analytical and decision making skills
• Good IT skills
• Good organisational skills
• Knowledge of Quality Management Systems

The Benefits

• Long term temporary role
• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided