Job Specification

The Role

• Providing customer service support via email and telephone when necessary.
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Provide quality service and support in a variety of areas
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Liaise with management team to ensure that the best possible service is provided to all customers.
• Track stock workload and provide accurate performance KPIs.
• Responsible for day to day management of stock order issues and bringing them to an efficient resolution
• Liaising with suppliers and internal purchasing department to get the latest information regarding stock availability.

The Person

• Minimum of 2 – 3 years customer service experience over the phone and email
• Computer Literate
• Professional telephone manner
• High attention to detail
• Strong work ethic and enjoy working as part of a team
• Manage workload in an organised manner
• Strong time management and organisational skills
• Team orientated but also able to work independently when required
• Excellent oral and written communication skills

The Benefits

• Permanent opportunity
• Generous bonus scheme
• Opportunity to develop skills and to deal with different levels of staff
• Onsite parking
• Nice working environment
• Friendly team