Job Specification

The Role

• To provide information, advice and incentives directly to individuals to help them voluntarily make more sustainable travel choices
• To engage with members of the public and encourage them to make more sustainable travel choices e.g. public transport, walking and cycling; at households across the Tees Valley
• To contact households in a specified target area and engage residents in conversations about their current travel habits; identify sustainable travel alternatives for the household to consider; promote the benefits of those alternatives; and provide appropriate information and advice
• Accurately record household contact data, including conversation details and resources requested by households
• To ensure that all resources requested and queries raised by households are delivered and responded to in a timely manner
• To assist with providing personalised travel information to employees at businesses, job seekers, students and the general public across the Tees Valley
• Assist with community or school events, mail-outs and other promotional work to support the marketing of sustainable transport, delivering key messages and motivation for changing travel behaviour
• To safeguard and promote the welfare of children for whom you have responsibility, or with whom you come into contact, to include adhering to all specified procedures
• Ensure that you work in line with all the Council’s policies and procedures and ensure that you are aware of your obligations under these

The Person

• Educated to NVQ level 3 or equivalent) in relevant subject
• Experience of working with the general public in a customer service role, either face to face or via telephone
• Experience of engaging with members of the public/customers or clients and directing to other services
• Experience of and knowledge of promoting initiatives, programmes and events
• Experience of organising activities or events involving the general public
• Understanding of Government transport policy and guidance, particularly in relation to encouraging walking, cycling and using public transport
• Experience and understanding of communicating information to the general public
• To be a good listener and be able to respond with appropriate information/advice
• Ability to communicate both orally and in writing to a range of audiences
• Ability to work successfully as part of a team and on own initiative
• Demonstrate enthusiasm and commitment to sustainable transport ethos

The Benefits

• Long term temporary role
• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided