Job Specification

The Role

• Desk research - to ensure sufficient knowledge of a particular company/market is available to conduct interviews of the highest quality on behalf of client
• Telephone interviews - following a prescribed script, but also probing/requesting more detail where appropriate all to Market Research Society standards
• Recording data - taking down an accurate account of the respondent’s answers consistently and to a high quality
• Appointment management - you will be required to manage your own schedule of interview appointments and provide clear communication to respondents about these
• Sample management - you will play an important role in keeping the database accurate and up-to-date with the latest information from/about respondents
• Using computer systems - you will need to have a good working knowledge of Microsoft Office. You will also need to be proficient in using our interviewing software, following training.

The Person

• Outbound calling experience or possess a confident telephone manner
• Must be fluent in Mandarin
• Customer service experience
• Happy working an autonomous role, where you can plan and carry out your role.
• Strong Literacy and numeracy skills
• Strong team working approach
• Comfortable working to targets
• Able to commit to 40hrs per week