Job Specification

The Role

• Help members on the phone and by email, by delivering professional customer service.
• Be first point of contact for customer and deal with enquires in a prompt and efficient manner.
• Answering customer querieYou will be expected to take the initiative and rise to different challenges each day
• Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
• Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones.
• Building rapport with customers

The Person

• Experience within a customer service role including call centre, retail, reception, hospitality etc.
• Excellent telephone manner
• Able to demonstrate dealing with customers over the phone
• Able to deal with pressure and demonstrate examples
• High attention to detail
• Strong time management and organisational skills
• A pro-active attitude with a self-starter attitude
• Ability to handle a variety of customer issues and bring them through to prompt resolution
• Able to be flexible with hours and commute easily to work.

The Benefits

• City Centre Location- excellent transport links
• Warm, Friendly working environment
• Great onsite facilities – canteen, games room.
• Career Progression
• Permanent contracts after 12 weeks