Customer Support Advisor
J10667
Newcastle
£8.21 Per Hour
16-11-2019
Customer Service Advisor
Call Centre and Customer Services
04-10-2019
Temporary to Permanent
Company Description
Our client is an established and successful company based in Newcastle City Centre. They are currently looking for Inbound Customer Service Advisors to join their team on a Temporary- Permanent basis. If you are interested and meet the person specification of the job role, please apply below. This role is based on 37.5 hours per week, Monday- Sunday between the hours of 8:00-20:00 Monday- Friday and 8:00- 18:30 Saturday and Sunday, this will be on a rota basis. You must be able to commit to the hours and days mentioned.
Job Specification
The Role
- Help members on the phone and by email, by delivering professional customer service.
- Be first point of contact for customer and deal with enquires in a prompt and efficient manner.
- Answering customer queries
- You will be expected to take the initiative and rise to different challenges each day
- Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
- Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones.
- Building rapport with customers
The Person
- Experience within a customer service role including call centre, retail, reception, hospitality etc.
- Excellent telephone manner
- Able to demonstrate dealing with customers over the phone
- Able to deal with pressure and demonstrate examples
- High attention to detail
- Strong time management and organisational skills
- A pro-active attitude with a self-starter attitude
- Ability to handle a variety of customer issues and bring them through to prompt resolution
- Able to be flexible with hours and commute easily to work.
The Benefits
- City Centre Location- excellent transport links
- Warm, Friendly working environment
- Great onsite facilities – canteen, games room.
- Career Progression
- Permanent contracts after 12 weeks