Job Specification

The Role

• Answering inbound calls on helpdesk
• Log jobs on inhouse systems
• Allocating work to staff and contractors
• Raising orders
• Providing general administrative support to ensure smooth running of the service on a day to day basis
• Acting as first point of contact for service users and if necessary, using specialist knowledge to signpost as necessary to other disciplines, departments and agencies
• Inputting information onto the central database and liaise with the admin coordinator to produce statistics for reports and information when required to do so
• Maintaining and implementing referral procedures
• Assisting with diary management, faxing and photocopying
• Producing and responding to complex and/or confidential correspondence
• Providing administrative and organisational advice to other staff
• Minuting meetings, preparing and circulating agendas, minutes and correspondence as necessary
• Arranging venues for meetings and training as required
• Maintaining an inventory of office equipment in the locality
• Taking responsibility for timely procurement of office supplies and equipment following procurement protocols
• Undertaking word processing and more complex IT tasks e.g. designing certificates, posters, display materials
• Preparing handouts for training courses and presentations.
• Assisting in the monitoring and managing of budgets for locality-based team and providing statistical data and reports
• Comply with policies and procedures relating to child protection, health and safety, confidentiality and data protection
• Contribute to the overall ethos, aims and work of the service
• Communicate effectively and constructively with all team members to ensure a smooth transition during the ongoing period of change
• Recognise and use own initiative, strengths and areas of expertise to advise and support others
• Participate in training, performance development and other learning activities as required
• Oversight of work of scale1/2 admin within the locality team

The Person

• GCSE Grade C or above in four subjects including English and Mathematics
• ECDL or equivalent
• RSA ll or equivalent
• Several years’ experience working in an office environment including responsibility for developing and managing admin systems
• Local government (or similar) experience.
• Knowledge of LA service provision
• Budget administration experience
• Excellent communication skills consistent with working in a team environment
• Accurate keyboard/word processing skills including developing and maintaining databases and spreadsheets
• Good speaking and listening skills and the ability to communicate clearly and accurately in writing
• The ability to use initiative         
• The ability to self-evaluate learning needs and actively seek out appropriate learning opportunities

The Benefits

• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided