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Business Support Assistant



£9.74 Per Hour


Temporary – Full Time



Public Sector

Company Description

We are proudly representing our public sector client based in Sunderland for their search for a Business Support Assistant. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible till December 2019.

Job Specification

The Role

  • General admin
  • Answering calls and emails
  • Categorise and organise activities in line with the priorities provided by the Business Manager
  • Carry out a range of technical, clerical, financial or transactional functions accurately to support the successful operation of the team or service
  • Analyse data, using given parameters or business rules, to provide conclusions or determine the appropriate service provision
  • Ensure personal compliance with all regulatory and policy guidelines
  • Provide detailed, relevant and accurate information and support to customers and employees to inform decision making and support the efficient running of the service
  • Escalate complex issues to the Business & Administration Manager
  • Create and amend data including financial information, records and reports using automated software or standard templates to meet data management and service monitoring requirements
  • Attend meetings in order to produce accurate minutes.  Liaise with the chair to amend the minutes accordingly
  • May be required to work in a variety of locations covering different function as required by the Business & Administration Manager

The Person

  • GCSE pass in Maths and English (Minimum C Grade)
  • NVQ Level 2 in Business and Administration (or equivalent)
  • Experience of working within a busy fast paced office
  • Understand written information
  • Understand and interpret numerical information
  • Understand and follow well-established and changing processes and procedures
  • Ability to effectively use Microsoft Office to prepare documents, record information or input data
  • To be creative in working through problems and making decisions
  • Be self-motivated and committed to excellent working practice
  • To act and to make decisions in line with support plans, policies and procedures, being resourceful in the face of challenges
  • Ability to work at a variety of office locations and to meet the travel requirements of the post
  • Ability to work outside of normal working hours to meet the needs of the service
  • Undertake necessary Training

The Benefits

  • Great public sector client
  • Easy location to travel to
  • Varied and interesting job role
  • Great resources
  • Great team culture
  • Any support required is provided

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