Job Specification

The Role

• General admin
• Answering calls and emails
• Categorise and organise activities in line with the priorities provided by the Business Manager
• Carry out a range of technical, clerical, financial or transactional functions accurately to support the successful operation of the team or service
• Analyse data, using given parameters or business rules, to provide conclusions or determine the appropriate service provision
• Ensure personal compliance with all regulatory and policy guidelines
• Provide detailed, relevant and accurate information and support to customers and employees to inform decision making and support the efficient running of the service
• Escalate complex issues to the Business & Administration Manager
• Create and amend data including financial information, records and reports using automated software or standard templates to meet data management and service monitoring requirements
• Attend meetings in order to produce accurate minutes.  Liaise with the chair to amend the minutes accordingly
• May be required to work in a variety of locations covering different function as required by the Business & Administration Manager

The Person

• GCSE pass in Maths and English (Minimum C Grade)
• NVQ Level 2 in Business and Administration (or equivalent)
• Experience of working within a busy fast paced office
• Understand written information
• Understand and interpret numerical information
• Understand and follow well-established and changing processes and procedures
• Ability to effectively use Microsoft Office to prepare documents, record information or input data
• To be creative in working through problems and making decisions
• Be self-motivated and committed to excellent working practice
• To act and to make decisions in line with support plans, policies and procedures, being resourceful in the face of challenges
• Ability to work at a variety of office locations and to meet the travel requirements of the post
• Ability to work outside of normal working hours to meet the needs of the service
• Undertake necessary Training

The Benefits

• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided