Job Specification

The Role

• Undertake a variety of administrative and clerical duties to ensure high standards of administrative and clerical support are met
• First point of contact across the Pathways provision
• To implement and monitor, in line with the requirements of the Pathways service, a range of systems to improve effectiveness and efficiency of the provision
• To monitor the quality of service delivery for your area of responsibility and report the performance regularly to the Management Support
• To support the undertaking of prescribed audits to ensure full compliance by the service of relevant functions, such as finance, health and safety etc.
• To ensure communication with stakeholders is carried out appropriately and in a timely fashion, particularly during first contact duties and when signposting
• To support the function of the Pathways service and be pro-active and supportive in assisting the wider staff team undertake their roles through robust administrative and clerical support including diary support, ensuring awareness of tasks required etc.
• To analyse data around the various Pathways hubs to support effective sign-posting
• To be open to working to new ways of working
• To take responsibility for petty cash and appropriate ledgers
• To be responsible for ordering of provisions, resources, repairs etc. as required by the service
• To complete, co-ordinate and ensure the maintenance of appropriate records where necessary, including information on service users, staff, site risk register, ordering etc.
• To be responsible for monitoring/dissemination of information as required
• To identify and, where necessary, undertake any appropriate training/ development for staff
• Deal appropriately with members of the wider staff team, members of the public, service users and their carers and report any issues or areas of concern to your line manager in a timely manner in-line with agreed policies and procedures
• A commitment to continuous professional development
• To ensure professional boundaries are maintained
• To undertake such other duties commensurate with the grade of post that may be required to ensure the service continues to meet or surpass the needs of people, as identified, in agreement with management
• job description does not constitute a contract of employment and the County Council may alter, amend or add to these duties at any time.

The Person

• A recognised qualification in Business Administration at Level 3 or above
• Relevant experience of clerical/administrative experience, including finance
• Use of IT operations
• Skilful in a range of computerised systems including word and excel
• Confidential approach
• Able to analyse information and disseminate effectively
• Good recording and communication skills
• Access to a car or access to a means of mobility support (if driving, must have a current valid driving licence and appropriate insurance) as required
• Ability to support service initiatives
• Excellent customer care skills
• Work on own initiative - motivated
• Team Player and supportive of teams/individuals
• Flexible and positive approach to work
• Approachable
• Ability to work in various settings
• Supportive of new initiatives and processes

The Benefits

• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided